Things to keep in mind before recalling an Email in Outlook
What to do if Recall This Message command is not visible? If your message is sent to a public folder.If your message was rerouted to a folder other than inbox due to a filter or rule.If the recipient has already opened the original email (Note: They’ll still get the recall message but the original email will stay in their inbox).Here are a few reasons why Outlook email recall could have failed despite meeting all the key requirements: If these conditions apply to you, then your recall attempt could have failed due to different factors that may or may not be in your control.
If the recipient opens the recall message first, the original message gets deleted and he or she is notified that you have deleted the message from their mailbox.įirstly, make sure that you’re meeting all the conditions for Outlook recall to work i.e., both you and your recipient must be on an Exchange server within the same organisation and using Outlook as the email client.If the recipient opens the original message first, the recall fails and he or she can view both the old and new messages.The recipient has set a rule or filter that moves the original message and the recall message from the inbox to another folder. Please note that in all the scenarios the recipient will receive both the original message and recall message. Listed below are different scenarios that determine the potential success or failure of an Outlook recall after you have sent a message to someone and then, recalled the original message and replaced it with a new one. What happens after you have given the command to recall or replace a message in Outlook depends on the recipient’s settings. ( Note: If the message is opened in the reading pane, you won’t be allowed to recall it) Compose your new email and then click the Send button If you have selected the replace option, Outlook will open a new window for you to revise the message. In case you have selected the recall-only option, your job is done here.
You must be using the Outlook desktop client for Windows recall doesn’t work on the web-based or mobile version of Outlook.You and your recipient must have an email account within the same organisation.You and your recipient must be on Microsoft Exchange or Microsoft 365 server.Here are some key requirements for using the recall function on Outlook: Is there an alternative to recall messages in Outlook?īefore you go on to un-send an email, you need to ensure if this is even an option for you.What to do if Recall This Message command is not visible?.Possible results of Outlook email recall.